Help & FAQ
Where does Yoof ship?
Yoof currently ships to 20 countries ! The shipping to India is quicker than the rest of the world.
We are working on bringing Yoof everywhere around the world. Tag us @yoofskincare to let us know where you live!
Tell me about shipping to India.
We offer two shipping speeds, because sometimes you can wait and sometimes you can't. Ideally the delivery time is between 5-7 working days.
- Cash on Delivery: Rs.50/-
- Prepaid: Free
PS: Shipping is free when you pay online and complete the process. Please allow 1 to 2 business days for us to receive and process your order. Please note, We only offer COD Shipping to India.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm IST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will it take to ship to any city in India?
You might experience a few extra days in shipping timelines. Shipping to these states will take about 2-3 business days.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email email@example.com.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing firstname.lastname@example.org.
What skin types are Yoof products suitable for?
Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and paraben free.
Will my product melt/dry/freeze/expire/etc.?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
It is recommended that they be used within 1 year of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.
Are you cruelty free?
We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards.
Can I sell the products on my own site?
Unfortunately, your purchase of Yoof products is only for your personal use. By purchasing Yoof products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your Yoof. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s your return policy?
All unused and unopened products may be returned within 7 days of receiving the order. Order No. must be provided while placing the return request.
Your amount shall be refunded to the original mode of payment. However, shipping charges cannot be refunded. Email us at firstname.lastname@example.org for any return requests or queries.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the Yoof you ordered!
How are Yoof products different from other beauty brands?
Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from the coolest girls on the planet.
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at firstname.lastname@example.org. Don’t worry—we check it constantly.
When is the next product launching?
We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.